Location
The Box Office is located to the left of the main entrance facing towards Commonwealth Ave.

ORDER BY PHONE
The Mullins Center Box Office does not take phone orders.  If you wish to order tickets over the phone you must call Ticketmaster at (800) 745-3000.

ORDER ON-LINE
Ticketmaster online:  www.ticketmaster.com

ORDER AT AN OUTLET
You may purchase tickets at any Ticketmaster outlet.  Please click here to find the one closest to you. 

Athletic Ticket Office
(866) UMASS-TIX  (866-862-7784)
Please call this number to order or get information on UMass athletic events.

Accepted Methods of Payment
Cash, Visa, Mastercard, Discover, American Express, UCard (No Checks)

Tickets for Children, Seniors, and UMass Students/Faculty/Staff
Discount tickets are sometimes available for various shows.  Age restrictions and the amount of the discount vary by event and are at the discretion of the touring act.  Please inquire about discounts before purchasing tickets.  Some discounts may be available only at the Mullins Center Box Office or online at ticketmaster.com. Specific event information can be found by clicking on the event calendar and then clicking on the specific event you are interested in.

Groups
Group discounts are offered for some events at the Mullins Center.  The number that constitutes a group and the amount of the discount vary by event and are at the discretion of the touring act.  Specific event information can be found by clicking on the event calendar and then clicking on the specific event you are interested in.  Anyone interested in purchasing tickets for a group, may call (413) 545-3332 to place an order.  

Cancelled or Postponed Events
In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Mullins Center website and event line.  Please be aware that there is no way to contact individual ticket holders other than the local media.  If an event is cancelled, refunds will be available at the original point of purchase only.  Customers that purchased their tickets through Ticketmaster online or over the phone should be refunded automatically within a week of canceling the event.  Customers that purchased their tickets through a Ticketmaster outlet must return to the outlet where they originally purchased their tickets for a refund.  Customers who purchased their tickets through the Mullins Center Box Office must return to the Mullins Center Box Office with their tickets and the original method of payment to receive a refund.  If the event is rescheduled, tickets purchased for the original date will be honored on the new event date.  In most cases, refunds will also be available at the original point of purchase up until the new event date has passed.

Refunds/Exchanges
There are no refunds or exchanges for tickets purchased.  If an event is cancelled or rescheduled, tickets may be refunded at the original point of purchase. 

Lost Tickets
The Mullins Center is not responsible for lost or stolen tickets.  Please contact the original point of purchase for details.

If you purchased your tickets from Ticketmaster you may call (800) 653-8000.

If you purchased your tickets from the Mullins Center Box Office please call (413) 545-3040 or email mullinsboxoffice@admin.umass.edu with the name of the person that purchased the tickets, EXACT date of purchase, type of credit card used, and the last four digits of the credit card.  Once the original order has been found, a replacement ticket voucher will be printed and the original tickets will be voided. Your new tickets will be available for pickup at Will Call with a photo ID.  You may come into the Box Office during regular business hours, but please be advised that there will be a lengthy wait as it takes time to look up the seat locations. 

Event Information
Event information varies per show.  Please go to our event calendar and click on the event you are interested in.  This will pop up a page with information specific to your event, such as seating charts and ticket discounts.

Patrons with Disabilities
If you would like handicap accessible seating please call (413) 545-3040.  For any UMass Athletic events please call (866) UMASS- TIX.  Handicap seating is available to the patron with disability and one guest.  Extra members of your party will be seated as close by as possible.  There are no exceptions to this rule in order to accommodate all requests.

For all ticket on-sales, the procedure for handicap/wheelchair accessible seating is as follows:

Resale/Scalping
An event ticket will not be recognized, honored, or received for admission if purchased from a source other than the Mullins Center Box Office, Ticketmaster, or its authorized outlets. There will be no refunds and no exchanges. Tickets obtained from sources other than any Ticketmaster outlet may be lost, stolen, or counterfeit tickets and in such cases will not be honored.  To be safe please only order your tickets from an authorized dealer (www.ticketmaster.com, by phone at (800) 745-3000 a Ticketmaster outlet, or the Mullins Center Box Office).  Re-selling of tickets by private parties is prohibited on the Mullins Center property and is subject to confiscation and arrest.

Ticket On-Sales
No camping out is allowed for ticket on-sales. For most Mullins Center on-sales, a random number drawing will be held to establish the order of the ticket line. Every person involved in the random number drawing has an equal chance of being the first person in line for tickets. Numbered tickets will be given to determine your number for the random drawing. Numbered tickets are handed out approximately thirty (30) minutes prior to the scheduled on-sale time and are only available on the morning of the on-sale. 

Seating
Seating varies per show.  Please go to our event calendar and click on the event you are interested in.  This will give you a link to the specific seating chart for the event you would like to attend, along with other valuable information.

In Store Pickup versus Will Call
In store pickup is the option to pick your tickets up a Ticketmaster outlet.  Will Call is the option to pickup your tickets at the Mullins Center Box Office.  Please see Will Call for more information.

Will Call Window
Will call opens 2 hours prior to the start of the event (UMass Athletics is one hour prior to game time).  Please check the website to see if the will call office will open any sooner for a particular event.  Please be advised that there may be a line and it is best to pick up your tickets as soon as possible.  The person picking up the tickets must be the same person the tickets are left under.  When picking up tickets you must present a photo ID to receive your tickets.  Please also bring the credit card used to purchase the tickets and the order confirmation number in case there are any problems finding your account.  If you purchased tickets through Ticketmaster for someone else please call Ticketmaster at (800) 653-8000 prior to the show and ask for an alternate pickup.  There are no exceptions to this rule.

Random Number Distribution Policy
The purpose of the random number distribution is to insure that all customers have the same chance of being first in line, eliminating the need to camp out. This policy also helps to insure customer safety and provides for effective crowd control. A numbered ticket does not guarantee you a ticket...only a place in line.

To Purchase Tickets Please Read the Following Instructions:

• Sequentially numbered tickets will be issued approximately (1/2) hour prior to the designated sale time. If you arrive after numbered tickets have been issued, you must go to the "late line" behind those with numbered tickets.
• ONE numbered ticket per customer.
• You must be 12 years or older and able to complete a transaction to receive a numbered ticket.
• A numbered ticket does not guarantee you a ticket, only a place in line.
• Your numbered ticket will only be honored at the Ticket Center where you received it.
• Numbered tickets are non-transferable.
• The starting number will be announced immediately after the last numbered ticket is handed out.
• The starting number will be drawn randomly by a customer. The customer holding the ticket that matches the starting number drawn will be the first in line (i.e. if #'s 1-100 were issued and number 10 was drawn, the line would start with 10, then 11, 12, 13 through 100, then 1-9). When the starting number is announced, the line will shift accordingly.

 Anyone who receives a numbered ticket has a chance to be first in line.
There is no need to camp out. We reserve the right to refuse service to anyone who does not abide by the above policies.

Please check the Event Calendar and then click on the specific event you are interested in to find out if we will be using the random number policy for your event.